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TERMS AND CONDITIONS (T&C’s)
(the “Website”) and is owned and operated by The Engrave Slave (“TES”, “TES”, “T.E.S. Collection”, “we”, “us” and “our”).
4.1.1. You are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of a parent or legal guardian. If a parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these T&C’s and to be liable and responsible for you and all your obligations under these T&C’s.
4.1.2 Should TES deem fit, where you are under the age of 18 – a letter of consent may be requested by TES from a parent or legal guardian; upon sale/purchase of goods from the Website prior to delivery being arranged. Should this not be supplied, TES have the right to refuse sale/purchase and make provisions for work already done with the purchase cost paid.
4.1.3 You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised TES representative. (Such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).
4.1.4 You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
6.2.1.6 Direct Bank Deposits (DBD): TES does not accept DBD due to additional bank charges that are incurred by TES for this payment method. Should a DBD be made for payment method by the user, these additional bank charges will be for the user’s account and invoiced separately (the completion of the order will be delayed, should this invoice not be paid).
6.3 Once you have selected your payment method, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.
TES shall not be bound by any incorrect information regarding our Goods displayed on any third party websites.
Please note that Daily Deals have a stock limit and may expire earlier if stock runs out).
Daily Deals quantities are limited and as such, after a Daily Deal is sold out, those particular Goods may be available on the Website at their normal selling prices (but no longer as a Daily Deal).
We do not guarantee a specific saving. The extent of the Daily Deal or discount is at the sole discretion of TES.
Only one of each Daily Deal may be purchased per customer.
Adding a Daily Deal to your cart, or completing your order for a Daily Deal without paying for it, does not reserve the item for you. TES must receive payment from you within 24 (twenty-four) hours of you placing your order for a Daily Deal, otherwise we will cancel your order.
22.3 If you have a complaint about the goods or services provided by us or require information regarding our internal complaints-handling process, please get in touch with us via our Contact Us page on the Website or via email on theengraveslave@gmail.com.
Email: complaints@cgso.org.za
THE ENGRAVE SLAVE (TES) RETURNS POLICY
25.1 We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either replace it provided all online return policy conditions are met.
25.9 Preparing your products for a return
25.9.1 To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;
25.10 Incorrect Order Item received
25.10.1 If we accidentally deliver the wrong product to you – please notify us within 24 (twenty-four) hours of such delivery and we will collect the product from you at no charge.
25.10.2 If the product is missing any accessories or parts, you will need to follow the process set out in section above.
25.10.3 Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available)
25.11Products damaged on delivery
25.11.1 Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 24 (twenty-four) hours after such delivery / collection by contacting us via the Contacts Page.
25.11.1.1 We will arrange to collect the product from you at no charge.
25.11.1.2 Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement
Intellectual property rights
All content, data and trademarks, including, but not limited to, software, technology, databases, know-how, text, graphics, icons, hyperlinks, private information, designs, program, publications, products, processed, or ideas described in this website may be the subject of other rights, including other intellectual property rights, which are the property of or licensed to the legal entity, and as such are protected from infringement by South African legislation and international treaties and conventions. Subject to the rights afforded to the user herein, all other rights to all intellectual property on this website are expressly reserved.
Contact Information
Questions about the T&c’S should be sent to us at admin@www.theengraveslave.co.za
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& Get 10% Off Your First Order
The highest quality anime merchandise you’ll find in South Africa & beyond. Made for Weebs, by Weebs with love.
Cape Town, South Africa
Email: mail@theengraveslave.co.za
Whatsapp: +27 74 248 9820
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